FREQUENTLY ASKED QUESTIONS

Does the standard 5 hour rental time include your set up time?

No. We arrive early to set up so you get the entire rental time to play.

When do you set up?

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 2 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

What surfaces do you set up on?

We can set up on Grass (our favorite and best for the kids), asphalt, concrete or rocks.

What about the big combos, slides and interactives? Any special requirements?

Make sure you have at least a 4 foot access to the area where it will be set up. The inflatables can weigh in excess of 500 pounds, so we need a clear path with ample room.

Will I be required to sign something?

Yes, you will be required to sign a Rental Agreement & Release of Liability Waiver along with your invoice upon receiving delivery of the rental equipment. This is a standard rental agreement that includes but is not limited to your agreement to follow the rules of safe operation, to care for the equipment while it is in your possession, and to assume all liability for any injuries or damage that could occur while the equipment is in your possession. Everyone who rents equipment from Jump N Slide AZ is required to sign this agreement prior to set up.

What is your delivery area?

Chandler, Gilbert, Mesa, San Tan Valley & Queen Creek. We do not charge a delivery fee.

How does delivery work?

The equipment is heavy and unwieldy. Moving it into position can be a challenge, which usually requires a specially made heavy duty dolly and a lot of muscle. Our company will be in charge of delivering, setting up and picking up the bounce house and/or water slide. Once we arrive to collect the unit, we sanitize, inspect; then rewrap the bouncer/water slide, which is an acquired skill to get it as small as it originally came. The Inflatable is then taken back to our warehouse. You can be rest assured, our equipment is well maintained.

What if we need to cancel?

Please call us as soon as you know that you need to cancel. We appreciate any notice of cancellation, so that we have a chance to book the unit out to a new customer.

Do we have to keep it plugged in the entire time?

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Can we see a copy of your contract and safety rules?

Yes. Once you have booked a unit with us, our contract (including the receipt) will be emailed to you immediately.

Are the inflatables safe for adults and kids to use? How many people can use the inflatable at a time?

The inflatables do not have an age restriction, but they do have total weight restrictions.Most inflatables have a weight limit for the total unit (ie. 800 lbs) so it will depend upon the inflatable. The basic bouncers will safely allow 6-8 children at time depending upon the bouncer size. Larger inflatables will vary in limits depending upon inflatable size and use so adults and children can use the inflatables together.

What are my responsibilities?

Jump N Slide AZ is fully insured, however you are responsible to monitor the bounce house/water slide once our operator sets up the unit. Use common sense. Our delivery staff will attempt to set up your bounce house in a safe spot, it’s your job to say something if a guest does not follow our safety procedures and use of bouncer or water slide. You’re also responsible for removing children and deflating a bounce house if the wind becomes too strong. Don’t operate a bounce house or water slide when wind is gusting or steady at 20 MPH or greater. For a complete list of safety suggestions, read our Safety Rules page. No one wants to have children injured at a party, we suggest you keep an eye on things. It’s just common sense.

What should I do if the inflatable deflates?

First of all, we ask that the trained operator assist those in the unit to exit safely and move away from the unit. Check the air tubes in the rear of the unit to make sure they are securely tied to the blower/s and any unused air tube are tied off and the unit is still plugged in. If your problems continue or you have generator problems, please call our office at 480-577-9993, so we may assist you in trouble shooting.

Should the inflatable be unplugged if it rains, is windy, etc.?

The only time we ask that the inflatable be turned off/unplugged is if the wind is blowing in excess of 20 mph..

Are we responsible for the unit if it gets a tear or damaged in any way?

Yes and no.You are not responsible for normal wear and tear on our units.Seams may develop tears in high traffic areas over a period of time.If this happens please alert us at once so we can remedy the situation.If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don’t want you or us to be in that situation.

MONSOON SEASON

Monsoon season is a common event here in the Arizona summers. The dust storms, high winds and rain come in the late afternoons and early evenings. These storms do come in quickly and can cause a lot of concern for us and our inflatables. We care about the safety of you and your guests so in the event of a monsoon storm, the inflatables are to be turned off and not used until the storm has passed. If you are thinking of having your party during the late afternoon/early evening, do consider the chance of a monsoon and how that may affect your party. We will do our best to communicate with you for your party and your safety.